What do I do when a RIP reports it cannot get an LDK license?

If the RIP fails to obtain an LDK license you should work through the following steps:

1. Run the LDK Tool (from \ldk\utils) and select Display Keys. Can you see your keys? If so, check that the customer number, RIP version, platform and Key Type in the license are appropriate for the computer and the RIP that you are trying to run.

2. If the LDK Tool shows an appropriate license but the RIP reports that it cannot find it, check in the SW directory for a file named secprefs, which must contain only the two lines:



If the file is missing or contains different content, replace it with a correct file and try again.

3. If LDK Tool fails to find a license, run the Sentinel Admin Control Center (using the shortcut from \ldk\utils).

4. If the LDK runtime is not running, the ACC will not work and you will see a message similar to: “Internet Explorer cannot display the webpage”, see the post How do I check and manually install the LDK components?.

5. If the ACC reports that the license is “Disabled in VM” the issue is that a soft‐lock has been activated under a VM. You will need to follow the instructions in the post How to transfer LDK and re‐host to a non‐VM environment.

6. If the ACC appears to show that the expected license is present, contact Harlequin Support.

7. If the ACC cannot see the license, check that the LDK runtime environment is installed and running, see “How do I check and manually install the LDK components?”.

In many cases the RIP will report an error number and a description which is designed to be selfexplanatory. This error information should be passed on if you need to work with Compose Support to resolve the issue.

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